Shipping Policy

At 7TH Supply, we are committed to providing a seamless and efficient shopping experience. Below, you’ll find all the details regarding our shipping process:

1. Domestic Shipping (Within Australia)
We offer domestic shipping to all locations within Australia. Shipping fees are calculated at checkout based on your delivery address, and you will be able to view the exact cost before completing your purchase.

Standard Shipping: 3-7 business days (depending on location)

Express Shipping: 1-3 business days (available for select regions)

2. International Shipping
We also offer international shipping to select countries. Shipping rates and delivery times are calculated at checkout based on your location.

International Shipping: 7-14 business days (depending on destination and customs processing)

3. Order Processing Time
Once your order is placed, we aim to process and dispatch it within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed the next business day.

4. Order Tracking
Once your order has been shipped, you will receive an email with your tracking number. You can track your order through the courier's website for real-time updates on its status.

5. Shipping Delays
While we make every effort to ensure timely delivery, shipping times may be subject to delays due to factors beyond our control, such as high demand, weather conditions, or customs processing. We appreciate your patience during such instances.

6. Packaging
All orders are carefully packaged to ensure your items arrive in perfect condition. We take great care in ensuring that your experience is both luxurious and secure.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied with your item, we offer a straightforward return and exchange process. Please read the following guidelines carefully:

1. Returns
If you’re not happy with your purchase, you may return it within 14 days from the date of delivery for a full refund. To qualify for a return, the following conditions must be met:

The item must be unused, unworn, and in its original condition.

The item must have all tags attached.

The item must be returned in the original packaging.

2. Exchange Policy
We offer exchanges for items in the same condition as when purchased, provided the desired size or style is available. If your preferred item is out of stock, we will issue a refund.

To initiate an exchange, please contact our customer service team at [email address] with the details of your order and the item you wish to exchange.

3. Non-Returnable Items
The following items are not eligible for returns or exchanges:

Sale or discounted items (unless faulty)

Limited-edition items (unless faulty)

Gift cards

4. How to Return an Item
To return an item, please follow these steps:

Contact our customer service team at [email address] to request a return authorization.

You will receive instructions on how to return your item, along with a return shipping label (if applicable).

Ensure the item is securely packaged and send it back to us.

Once we receive your returned item, we will inspect it and process your refund or exchange within 5–7 business days. The refund will be issued to the original payment method.

5. Return Shipping Costs

Domestic Returns: If the return is due to a defect or error on our part (e.g., incorrect item sent), we will cover the return shipping costs.

Exchanges or Customer-Initiated Returns: If you are returning an item for any other reason (such as sizing issues or change of mind), return shipping costs are the responsibility of the customer.

6. Refunds
Once your return is processed and inspected, your refund will be issued to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

Damaged or Faulty Items

We take great care in ensuring that our products reach you in perfect condition. However, if you receive a damaged or faulty item, please contact us immediately at [email address] with your order number and photographs of the issue. We will provide you with a full refund or replacement, including return shipping, at no extra cost to you.

Contact Us

If you have any questions regarding our shipping or returns process, please do not hesitate to reach out to our customer service team. We are here to assist you.

Email: info@7thsupply.com.au
Contact Form: Contact us

Thank you for shopping with 7TH Supply! We’re committed to delivering luxury streetwear with quality and service you can rely on.