Shipping & Returns

Shipping Policy

Orders received will be dispatched within 5-10 business days pending credit verification.

During peak times there may be slight delivery delays however if you do not receive your order in the timeframe specified, please contact us via email us at info@7thsupply.com.au

Rates - Domestic Delivery (Australia)

For all domestic orders, postage fees are calculated at checkout. Domestic orders will be sent out using Australia Post via the eParcel Express Post network.  Express Post guarantees next business day delivery for all metropolitan areas in Australia. For regional areas, delivery will take between 5-10 business days. Your signature may be requested upon delivery. A tracking number will be provided, however you will need to contact Customer Service to obtain further tracking information.

Order Tracking

You will be sent a Shipping Notification with a tracking number via email once your order has been dispatched. You will then be able to track the status of your delivery with the link provided in the email.

All local orders (Perth) will be personally delivered by our team, so no tracking information will be provided but a notification of delivery will be sent 3-5 days prior to the day of delivery.

Returns & Exchanges Policy

Please choose carefully as we do not accept exchanges or refunds on sale items unless faulty. We do not accept exchanges or refunds for change of mind.

Refunds will only be given if there is an apparent manufacturing fault. We will review this on a case-by-case basis and we hold the right to refuse a return if the reasons are unsatisfactory. Refunds will be credited to the customer via original method of payment (eg. Credit Card, PayPal).

Exchanges can only be accepted within 14 days of purchase.  We only accept exchanges on items that are still in original resalable condition and in original packaging. All items must remain in brand new condition, tagged, unwashed, and unworn. This does not affect and is in addition to your statutory rights as a consumer.

We are not responsible for the return shipping cost of items, unless items are faulty.

Prior to a return please contact us on info@7thsupply.com.au to obtain a return authorisation.

How do I return an item?

VIA POST: Please contact us at info@7thsupply.com.au within 7 days of receiving your order providing your order number and brief explanation of your return/exchange. We are not responsible for the return shipping cost of items, unless items are faulty. All items are to be returned within 7 days. 

For security and peace of mind, we recommend that you use an insured registered post as we are not liable for any lost returned items.

Please send your returned goods to:

17 Mustang Drive, Henley Brook, 6055, Perth

I HAVE RETURNED AN ITEM WHAT HAPPENS NEXT?

Once your returns package has been accepted, you will either receive your new item (for exchange), or a refund on the cost at purchase (excluding any shipping cost) directly to the credit card from your original transaction. An email will be sent to you confirming your refund/exchange. For any questions regarding the return/exchange process, please email us at info@7thsupply.com.au