Welcome to the 7TH Supply Help Center. We're here to assist you with any questions or concerns you may have. Below you’ll find helpful information about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact our customer service team.

1. Ordering & Payment

How do I place an order?
To place an order, simply browse through our collections, select the items you wish to purchase, and add them to your cart. When you're ready to checkout, click on your cart and proceed to the payment page. Follow the prompts to complete your purchase.

What payment methods do you accept?
We accept a variety of secure payment methods, including:

Major credit cards (Visa, MasterCard)

PayPal

Apple Pay

Afterpay (for installment payments, where available)

Can I modify my order after it’s been placed?
Once an order is confirmed, we begin processing it immediately. As such, we are unable to modify or cancel an order once it has been placed. Please double-check your order before completing the checkout process.

2. Sizing & Fit

How do I choose the right size?
Each product page includes a detailed size guide to help you select the perfect fit. If you're unsure between two sizes, we recommend checking the measurements listed on the product page or reaching out to our customer service team for personalized advice.

Do your garments fit true to size?
Our garments are designed with a high-end, contemporary fit. Most of our pieces are true to size, but we recommend reviewing the sizing guide for each item as certain styles (e.g., oversized or slim-fit) may differ in fit.

3. Shipping Information

Do you offer international shipping?
Yes, we offer worldwide shipping. We proudly ship to most countries, with shipping fees and delivery times calculated at checkout based on your location.

How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary depending on your location:

Domestic (within [Country]): 3-7 business days

International: 7-14 business days
Please note that shipping times may be subject to delays, especially during peak seasons or due to customs processing.

How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number. You can use this number to track your shipment through the courier’s website.

4. Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we accept returns within 7 days of delivery. Please ensure the item is unworn, unwashed, and in its original packaging with all tags attached.

How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email address] with your order number and the items you’d like to return. Our team will provide you with the next steps and a return shipping label (if applicable).

Can I return an item if it’s on sale or part of a limited edition collection?
Please note that items purchased during sales or as part of limited edition collections may not be eligible for returns or exchanges. This will be clearly stated on the product page. We recommend double-checking all sale items before purchase.

5. Product Care

How should I care for my 7TH Supply garments?
To preserve the quality and longevity of your luxury pieces, we recommend following the care instructions provided on the garment’s label. Generally, we advise:

Hand washing or machine washing on a gentle cycle with cold water

Avoiding high heat when drying

Storing your garments in a cool, dry place away from direct sunlight

For more delicate fabrics, we suggest dry cleaning to ensure proper care.

6. Customer Service

How can I contact 7TH Supply customer service?
If you have any questions or need assistance, our customer service team is here to help. You can reach us by:

Email: [info@7thsupply.com.au]

Contact Form: Available on the Contact Us page of our website

Our team typically responds within 24-48 hours.

7. Account Information

Do I need an account to make a purchase?
No, you do not need an account to place an order. However, creating an account allows you to track your orders, save your preferences, and receive exclusive updates on new collections and promotions.

How do I create an account?
You can create an account by clicking on the "Sign Up" link at the top of our website. Simply enter your details to register and enjoy the benefits of being part of the 7TH Supply community.

How do I reset my password?
If you’ve forgotten your password, click on the "Forgot Password?" link on the login page. Follow the instructions to reset your password and regain access to your account.

8. General Inquiries

Are your products limited edition?
Yes, many of our pieces are designed in limited quantities to maintain exclusivity. Once sold out, some items may not be restocked, so we recommend purchasing early to secure your favourite pieces.

Where are your products made?
Our garments are carefully crafted using premium materials sourced from around the globe. We prioritize quality and ethical production, with selected manufacturing partners in [mention countries or regions].

If you have any other questions or need further assistance, don’t hesitate to reach out to our support team. We’re here to help you with anything you may need.

Thank you for choosing 7TH Supply—where luxury meets streetwear.

Need further help?
[Contact Us] | [FAQs] | [Shipping Information] | [Returns & Exchanges]

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